Last Updated: September 2026
Thank you for shopping with QSP Knife. We are committed to getting your order to you safely and efficiently. Please review the information below regarding order processing, shipping, tracking, and international deliveries.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next available business day.
During new product launches, promotional events, holidays, or other periods of high order volume, processing may take slightly longer. We appreciate your patience and understanding.
Please note that order processing time is separate from shipping/transit time.
SHIPPING DESTINATIONS
We currently ship to the United States and eligible international destinations.
Shipping availability, methods, and rates may vary depending on the destination and the products in your order. Available shipping options will be displayed at checkout.
Due to local laws, carrier restrictions, or other circumstances, certain products may not be available for shipping to all locations.
SHIPPING RATES
Shipping charges are calculated and displayed at checkout based on factors such as your shipping destination, selected shipping method, and order details.
ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Typical delivery estimates are:
U.S. Orders: [5-7 business days]
International Orders: [15-21 business days]
Delivery estimates begin after your order has been processed and handed over to the carrier.
Please note that all delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs clearance, carrier disruptions, peak shipping periods, or other circumstances beyond our control.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for an extended period, please contact us at shipping@qspknife.com , and we will be happy to assist you.
SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to assist with address changes before the order ships; however, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
QSP Knife is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
INTERNATIONAL ORDERS, CUSTOMS & DUTIES
Import duties, taxes, customs fees are generally included in the shipping cost, except for certain counties and regions.
Customs clearance may also cause additional delivery delays beyond the estimated shipping time.
KNIFE LAWS & SHIPPING RESTRICTIONS
Knife laws and regulations vary by country, state, province, and local jurisdiction.
Customers are responsible for understanding and complying with all applicable laws and regulations regarding the purchase, possession, importation, and use of the products they order.
QSP Knife reserves the right to cancel or refuse orders that cannot legally or reasonably be shipped to a particular destination.
LOST, DELAYED OR DAMAGED PACKAGES
If your package appears to be significantly delayed, lost, or arrives damaged, please contact us at shipping@qspknife.com with your order number and relevant details.
For damaged shipments, please keep the original packaging and provide clear photos of the package and product so that we can better assist you.
We will work with you and, where appropriate, the shipping carrier to investigate the issue and determine the appropriate resolution.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package has been delivered but you cannot locate it, we recommend first:
1. Checking around the delivery location and with household members or neighbors;
2. Confirming the shipping address on your order; and
3. Contacting the shipping carrier for additional delivery information.
If the package still cannot be located, please contact us at shipping@qspknife.com , and we will assist you with the next steps.
RETURNED OR UNDELIVERABLE PACKAGES
Packages may be returned to us due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, customs issues, or other circumstances.
If an order is returned to us as undeliverable, please contact our customer service team. Additional shipping charges may apply if the order needs to be reshipped.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request, but we cannot guarantee cancellation once the order has entered processing or has been shipped.
Once an order has shipped, it will be subject to our applicable return and refund policies.
CONTACT US
If you have any questions about your order or our Shipping Policy, please contact us:
QSP Knife
Email: shipping@qspknife.com
Website: https://www.qspknife.com/
Our customer service team will be happy to assist you.