Last Updated: September 2026
At QSP Knife, we want you to be confident in your purchase. If you are not completely satisfied with your order, we are here to help.
Please review the following Return & Refund Policy before requesting a return.
30-DAY RETURN POLICY
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
· Be unused and in its original condition;
· Show no signs of wear, sharpening, modification, disassembly, or damage;
· Include all original packaging, accessories, documentation, and other items supplied with the product; and
· Be accompanied by proof of purchase or the original order number.
Products that do not meet these conditions may not be eligible for a refund.
HOW TO REQUEST A RETURN
To request a return, please contact us at shipping@qspknife.com and provide:
· Your order number;
· The item(s) you would like to return; and
· The reason for the return.
Please do not send products back without contacting us first. Our customer service team will provide return instructions and the appropriate return address.
Returns sent without prior authorization may experience delays or may not be accepted.
RETURN SHIPPING
For returns due to a change of mind, incorrect item selection, or other reasons not related to a product defect or fulfillment error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or an eligible product issue.
If you receive an incorrect, defective, or damaged item, please contact us before returning the product. We will review the issue and provide an appropriate solution.
We strongly recommend using a trackable shipping service when returning an item. QSP Knife cannot guarantee receipt of returned packages that cannot be tracked.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us at shipping@qspknife.com as soon as possible with your order number, a description of the issue, and clear photos or video where appropriate.
Once the issue has been reviewed and confirmed, we will work with you to provide an appropriate resolution, which may include a replacement, repair, refund, or other solution depending on the circumstances.
Manufacturing defects that arise after the return period may be covered under our Warranty Policy.
NON-RETURNABLE ITEMS
The following items are generally not eligible for return unless they arrive defective or incorrect:
· Products that have been used, carried, sharpened, modified, or disassembled;
· Products showing scratches, wear, damage, or other signs of use;
· Personalized, engraved, or customized products;
· Gift cards;
· Items marked as final sale or otherwise identified as non-returnable at the time of purchase; and
· Products missing original packaging, accessories, or components.
Limited-edition products are subject to the same return requirements unless otherwise stated on the product page.
EXCHANGES
If you would like a different model, color, material, or configuration, please contact our customer service team.
Depending on product availability and your location, the easiest option may be to return the original item and place a new order for the desired product.
REFUNDS
Once we receive and inspect your return, we will notify you of the return status.
If approved, the refund will be issued to your original payment method. For orders that qualified for free shipping, a US$5 shipping fee per order will be deducted from the refund to cover the original shipping cost. And the non-refundable PayPal processing fees will also be deducted accordingly.
Please allow 5–10 business days after the refund has been processed for it to appear in your account. Processing times may vary depending on your bank, credit card issuer, or payment provider.
QSP Knife is not responsible for processing delays caused by financial institutions or payment providers.
PARTIAL REFUNDS
In certain circumstances, a full refund may not be available if a returned product is not received in its original condition, has missing components, or shows damage not caused by QSP Knife.
Where permitted by applicable law, the amount refunded may reflect the condition of the returned product.
ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible.
We will make every reasonable effort to accommodate your request. However, once an order has entered fulfillment or has been shipped, we may be unable to cancel or modify it.
If the order has already shipped, you may request a return after receiving it, subject to this Return & Refund Policy.
INTERNATIONAL RETURNS
International customers may request eligible returns in accordance with this policy.
Unless the return is due to a confirmed product defect, damage, incorrect item, or fulfillment error, customers are responsible for return shipping costs and any applicable customs charges or other fees associated with the return.
Please contact us before sending an international return so we can provide the correct return instructions and address.
WARRANTY CLAIMS
This Return & Refund Policy applies primarily to returns related to your original purchase.
If your QSP product develops a potential manufacturing or workmanship issue outside the return period, please refer to our Warranty Policy or contact our customer service team for assistance.
Normal wear and tear, misuse, improper maintenance, unauthorized modifications, or damage resulting from improper use are generally not considered manufacturing defects.
CONTACT US
If you have questions about a return, refund, or exchange, please contact us:
QSP Knife
Email: shipping@qspknife.com
Please include your order number whenever possible so we can assist you more efficiently.